Call us to arrange an appointment: 01283 567 437
Stapenhill Dental Care, 6 St Peters Street, Burton On Trent, Staffordshire, DE15 9AW

Complaints Procedure

If you have a complaint or concern about the service you have received from the dentists or any of the staff working in this practice, please let us know.  We operate a practice complaints procedure.  Our complaint system adheres to national criteria.

Stapenhill dental care takes complaints very seriously and we try to ensure that all our patients are pleased with their experience of our service.  When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.  This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled.  We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

Complaining on Behalf of Someone Else

Please note that we keep strictly to the rules of confidentiality.  If you are complaining on behalf of someone else, we have to know that you have the permission to do so.  A note signed by the person concerned will be needed, unless that are incapable of providing this because of physical or mental illness or are a child under 16 years.

Complaining to Dental Complaints Service

We hope that, if you have a problem, you will make use of our practice complaints procedure.  We believe this will provide the best chance of putting right whatever has gone wrong and an opportunity to improve our practice.  However this does not affect your right to complain to the Dental Complaints Service, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation.  If you wish further advice you should contact:

Dental Complaints Service

South Staffordshire PCT
Staffordshire Public Health
Floor 2, Wedgewood Building
Tipping Street
Stafford
ST16 2DH

Or

The Parliamentary and Health Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Tel: 0345 015 4033

www.ombudsman.org.uk

You may also like to contact The General Dental Council for more advice

The General Dental Council
37 Wimpole Street
London
W1M 8DQ

Tel: 020 7887 3800
E-mail: [email protected]

For those patients registered with this practice with Denplan can contact Denplan by telephone for advice:

tel: 0800 401 402

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